Market Complaint Handling Procedure of Drug Product
Standard Operating Procedure (SOP) & Guideline for Handling of Market Complaint of Drug Product. Any complaint, written or verbal, received directly from the customer, retailer, distributor, field staff or any Government Agencies regarding purity, labeling defects, shortages etc. such complaints shall be considered as a market complaint. Handling of Market Complaint 1.0 Objective : To lay down the procedure for…